Exchange Policy

We don't do returns — but we'll make it right.

At Sulsa, every piece is made with care, and we want you to love what you wear. If something doesn't feel right — the size, the fit — we're happy to exchange it for you.

What we exchange
 We offer exchanges on all full-price items within 15 days of delivery. To be eligible, the item must be unused, unwashed, and have all original tags intact. Items that have been worn, washed, or altered cannot be exchanged.

What we don't exchange

  • Sale or discounted items

  • Customised or made-to-order pieces

  • Items where the original tags have been removed

How to raise a request
 Reach out to us at [email] or DM us on Instagram within 15 days of receiving your order. Share your order number, the item you'd like to exchange, and the reason. We'll take it from there.

Shipping
 We've got the shipping covered — both ways. Once your exchange is approved, we'll arrange a pickup from your address and deliver the new piece to you at no extra cost.

A small note
 Exchanges are subject to stock availability. If your requested size or style isn't available, we'll help you find something you love just as much — or issue a store credit valid for 6 months.